Level 3 specialist support coordination
When support is complex, connection matters.
When services are fragmented or significant barriers affect everyday life, specialist coordination helps bring people, information and practical next steps together.
Complex needs. Individual support.
A shared understanding.
A practical next step.
Level 3 adds a specialist approach when complex circumstances create barriers to accessing supports. The focus is on understanding those barriers and building workable arrangements with the people you choose.
- Clarify barriers, priorities and the roles of each service
- Coordinate communication across disability, health and community supports
- Support planning for hospital discharge or changes in living arrangements
- Help organise relevant information for plan conversations
- Strengthen continuity when services or circumstances change
Coordination does not replace clinical treatment, an emergency response, legal advice or the responsibilities of your direct care providers.
For participants and referring teams
Start with the situation.
Not a stack of paperwork.
For the initial enquiry, a brief description of the support needed and your location is enough. Please do not send detailed clinical records through the website form.
Before work begins, we discuss
- The person’s goals, consent and communication preferences
- Level 3 funding, management arrangements and service fit
- Current providers, urgent gaps and agreed responsibilities
- How relevant records will be shared appropriately
Is Level 3 the right fit?
Level 3 specialist support coordination must be included in the participant’s plan for this funded service. A diagnosis alone does not tell us the whole story. We discuss the barriers affecting support and whether our team can meet the person’s needs.
If you mainly need help understanding your plan and connecting with providers, explore Level 2 support coordination.
An enquiry does not guarantee acceptance, extra funding or an NDIA decision. This is not a crisis service. For immediate danger or a medical emergency, call 000.
NDIA: specialist support coordinationOne conversation is a good place to start