Help with the NDIS
You do not need to know every rule or find the perfect words. Choose the situation closest to yours, then take one step at a time.
Start with three questions: What support do I need? What is funded in my plan? Who can help me put it in place? Write down anything you do not understand before speaking with your coordinator or NDIS contact.
We can discuss support coordination funding, provider choices and a practical starting point.
Help to understand and use your planKeep a brief record of what has changed, when it happened and how it affects daily life. Note the supports that are no longer meeting your needs and any relevant information from your treating team.
A change to your circumstances and a review of an NDIA decision are different processes. Check the official guidance and any dates in your decision letter promptly. We cannot guarantee a funding outcome.
NDIA: plan changes and decision reviewsWrite down the issue and the outcome you want. If it feels safe, raise it with the provider and keep a copy. You can ask a trusted person or advocate to support you.
The NDIS Commission handles concerns about the quality or safety of NDIS providers and workers. Funding decisions are a separate NDIA process.
NDIS Commission: complaints and advocacyDiscuss changing your coordinatorYou can contact the NDIS directly for information about applying and the support available in your community. An NDIS partner can help you understand the system and find relevant services.
Contacting L3SC does not require a formal referral, but our paid services, funding and availability must be agreed before work starts.
NDIA: finding help through an NDIS partnerThe right kind of help
If you are juggling hospital, housing, health and disability services, start a conversation about the barriers you are facing.
Explore Level 3 specialist supportFor access, plan or funding questions, contact the NDIA directly.
1800 800 110For immediate danger or a medical emergency, call 000. L3SC’s enquiry service is not monitored for emergencies.
This guide provides general starting points, not an eligibility assessment or legal advice. L3SC is separate from the NDIA and the NDIS Commission. Official rules and individual circumstances determine the appropriate process.
Sources checked 13 September 2026. Follow the official links above for current guidance. For disability and aged care pathways, read our care guide.
One conversation is a good place to start