For participants and families
Ask a question, explore your options or discuss changing coordinators. You do not need all your paperwork to make an initial enquiry.
Enquire about supportClear Accord Specialist Group
Clear direction.
Coordinated support.
Specialist support coordination and practical advice for people, families and providers navigating complex circumstances.
Level 2 & Level 3 coordination National provider advisory
Not sure where to start?
Understanding comes first.Your priorities shape the way forward.
A clear place to begin
What brings you here?
For professional referrers
Discuss service suitability, a planned transition or coordination needs involving several providers. Start with your contact details and a brief overview.
Explore referral pathwaysFor providers and organisations
Strengthen quality, safeguarding and everyday practice with focused advice, practical systems and audit preparation.
Explore provider advisorySupport built around you
Two levels of coordination.
The same focus on you.
Level 2 Support Coordination
Understand your plan, compare support options, connect with chosen providers and build confidence organising everyday support.
Explore Level 2Level 3 Specialist Support Coordination
Work through complex barriers, fragmented services and significant transitions with a coordinated approach to the next steps.
Explore Level 3What to discuss
Before support begins
Start the conversation
Tell us how to contact you, your location and the service you are considering. Keep the first enquiry brief.
Discuss suitability and availability
Discuss service fit, current capacity, funding arrangements and whether remote or in person support is appropriate and available.
Agree the next step
Confirm consent, responsibilities and any handover arrangements before support starts. You remain involved in the decisions.
For professionals
One clear place to start a referral.
Hospital and health teams. Allied health. Existing coordinators. Guardians and advocates. Accommodation and community providers.
Discuss suitability and capacity first, then agree the information and consent needed for the next step.
Explore professional referral pathwaysSupport in your area
Start with your location.
Discuss remote delivery, local attendance options and current availability. No need to assume which arrangement will work before speaking with the team.
Check service area optionsA little less uncertainty
You do not need every answer to start.
Do I need to upload my NDIS plan to make an enquiry?
No upload is needed for an initial enquiry. Begin with your own contact details and a brief question. Agree how to share participant information with the team before sending documents.
What happens after an enquiry?
We discuss suitability, availability and delivery options, then agree the next step. Sending an enquiry does not itself confirm acceptance for service.
Can I ask about changing coordinators?
Use the participant enquiry pathway to discuss your options, or the professional route to discuss a planned handover.